Local Business Numbers
Connect local numbers in different countries and regions. Give overseas customers a familiar local contact point and route calls to sales, support or other departments.
Global Business Phone System
Cloud PBX One System for Every Business Call
Connect DID numbers, overseas mobile numbers, ITF 800 toll-free numbers and UIFN +800 global customer hotlines to one intelligent cloud phone system. Give every team the right call, wherever they work.
Number coverage, dialing access and available features depend on the country, number type and current carrier resources.
Global Cloud PBX
System online
Customer Support
00:42
Regional Sales
01:18
Global Hotline
02:06
Active extensions
24 / 32
Smart routing enabled
Product Overview
What is a Cloud PBX?
A Cloud PBX is a business phone system hosted in the cloud. It is also known as a cloud business phone system or virtual PBX.
Your business can manage phone numbers, extensions, IVR, call queues, call routing and communication records online without installing or maintaining traditional telephone exchange hardware.
When a customer calls, the Cloud PBX uses rules such as number, country, language, time zone or department to route the call to the right employee or team.
Global numbers in one system. Every business call under control.
Global Number Integration
Connect every business number to one cloud phone system.
Use local numbers, mobile numbers and toll-free services as one coordinated entry point for global sales and customer service.
Overseas Mobile Numbers
Connect mobile numbers for selected markets. Voice calls can be delivered to the Cloud PBX; SMS and other capabilities require separate confirmation.
ITF International Toll-Free
Connect 800, 0800 and 1800 numbers for local sales, customer service and after-sales support. Eligible customers usually pay no call charge.
UIFN Global Hotline
Use one +800 number across participating countries and regions. Route calls by country, language, time zone or service team.
Coverage, dialing networks, voice and SMS capabilities, application conditions and pricing depend on the country, number type and real-time inventory.
Cloud PBX Advantages
Built for distributed teams and international growth.
Replace fragmented call handling with a unified business phone experience for headquarters, branches, stores and remote employees.
Global Number Management
Manage business numbers from multiple countries, regions and service types in one place.
No Traditional Hardware
Configure your phone system in the cloud without purchasing, installing or maintaining a physical exchange.
Smarter Call Handling
Use IVR, queues and routing rules to reduce transfers and customer waiting time.
Global Team Collaboration
Connect headquarters, branches, stores and remote employees with the same extension system.
Flexible Scaling
Add numbers, extensions, agents, queues and concurrent channels as your operations expand.
Consistent Service
Standardize greetings, IVR menus, business hours, routing rules and customer call handling.
Core Functions
Everything your teams need to handle business calls.
Organize users, numbers, routing rules and call data through one cloud-based administration layer.
Numbers & Extensions
- Multi-country number integration
- Employee and department extensions
- Extension-to-extension calling
- Number and team assignment
- Caller ID display
- Multiple-device ringing
Call Handling
- IVR voice menus
- Call queues
- Call transfer and hold
- Sequential ringing
- Simultaneous ringing
- Voicemail and missed-call alerts
Smart Routing
- Route by inbound number
- Route by country or region
- Route by language
- Route by department
- Route by business hours and time zone
- Fallback routing for unanswered calls
Call & Data Management
- Call recording
- CDR call records
- Call volume and answer-rate reports
- Missed-call tracking
- Call duration reports
- Permission management
Intelligent Call Distribution
Help every caller reach the right team faster.
The Cloud PBX identifies the inbound number and applies your predefined greeting, IVR and routing rules automatically.
Cloud PBX
Customer Call
Language
Business Hours
Support Team
Route according to the number the customer dialed.
Distribute calls by country, region or market.
Send callers to the appropriate language team.
Route calls to sales, support or technical departments.
Apply business-hour, time-zone and holiday rules.
Transfer unanswered calls to backup teams, on-call staff or voicemail.
Customer call → Business number → Cloud PBX → IVR and smart routing → The right team
Flexible Endpoints
One business extension on every compatible device.
Employees do not need to stay in the same office. They can use the business extension from an approved device while your numbers and call workflows remain consistent.
SIP Desk Phone
Desktop Softphone
Mobile Softphone
IP PBX
Fixed Phone or Mobile
Compatible SIP System
Business Use Cases
Designed for businesses with customers in more than one market.
Give each region and department a clear contact path while keeping your communication infrastructure centralized.
Cross-Border E-commerce
Handle sales, orders, logistics and after-sales calls across different markets.
International Trade
Receive inquiries through local DID numbers and assign them to the right sales team.
Global Customer Service
Connect ITF 800 or +800 hotlines to regional and multilingual support teams.
SaaS & Technical Support
Route support calls by product, language, business hours or customer type.
Retail & Multi-Location Business
Manage headquarters, regional teams, stores, numbers and extensions centrally.
Multinational Companies
Connect headquarters, overseas branches and remote employees through one system.
Build Your Business Phone System
Unify your global business communications.
Whether customers call a local DID number, overseas mobile number, international toll-free number or UIFN +800 hotline, Cloud PBX brings every call into one system and sends it to the right team.
Discuss your Cloud PBX requirements
Tell us about your markets, numbers and team structure.